Enterprise RFP Response
Owner
SSean Thomas
Status
In Progress
Health
Good
Last Updated
2 days ago
Due Date
2024-03-15
Progress
65%
Extracted Questions and Answers
| Extracted Question | Matched Answer | Answer Source | Action |
|---|---|---|---|
| What is your proposed Cloud-based Contact Center solution, and how does it address the specific needs of CBC/Radio-Canada as outlined in the Scope of Work? | Within Talkdesk, there is no operational difference between a remote user and contact center based user. The platform is browser-based, and fully supports the ability for agents to work remotely via a secure log-in on any internet-connected device. The Talkdesk Workspace application only requires an internet connection to work from anywhere in the world. | Durham - NRFP-1016-2024 -CCaaS04.CONNEX ResponseNRFP-1016-2024.pdf (Page 21) | |
| Can you provide a detailed description of your company's experience in implementing similar Cloud-based Contact Center solutions for other clients? | [Answer content would be displayed here] | Durham - NRFP-1016-2024 -CCaaS04.CONNEX ResponsePreviewMyBid (1).pdf (Page 23) | |
| What are the key features and functionalities of your proposed solution that differentiate it from competitors in the market? | The solution is designed for customers who want to take control of recordings, manage retention and deletion automatically, provide quick access to recordings, have frequent access needs, control access to recordings, satisfy multiple demands for access, and want flexibility for current and future requirements. | Province of NS - DOC1536997755 - Voice Services Modernization24.CONNEX ResponseAppendix D – Rated Requirements Form.pdf (Page 830) | |
| How do you ensure the security and confidentiality of the data handled by your Cloud-based Contact Center solution? | AI is used to scan logs for any potentially personal or sensitive information and scrub any if found. Data masking or redaction is fully supported and sensitive information shared will be fully encrypted for the session duration and is ephemeral, never being stored. | Exceldor_AO-2024-002-VD04.CONNEX ResponseAppendix A Voip_Technical V FinaL_Avaya response EL.pdf (Page 15) |